Our Commitment

At Fitrah, we value trust, transparency, and intention. By accessing or purchasing from our website, you agree to the terms outlined below. These terms are designed to protect both you and us, and to ensure a smooth, respectful shopping experience.

Use of Website

By using our website, you confirm that:

• You are at least 18 years old or using the site under parental/guardian supervision.
• The information you provide is accurate and complete.
• You will not misuse the website or its content.

Products & Availability

• All fragrances are crafted with care; however, scent perception may vary from person to person.
• Product images and descriptions are for reference and may have slight variations.
• Availability and pricing may change without prior notice.

Orders & Payments

• Orders are confirmed only after successful payment.
• Payments are processed securely via trusted third‑party gateways. Fitrah does not store your payment details.
• We reserve the right to cancel or refuse orders in cases of pricing errors, stock unavailability, or suspected misuse.

Intellectual Property

All content on this website including brand name, logo, text, images, and designs belongs to Fitrah and may not be used or reproduced without written permission.

Limitation of Liability

Fitrah is not responsible for indirect or consequential damages arising from the use of our products or website.

Our Commitment to Privacy

Your privacy matters deeply to us. We handle your personal information with the same care and integrity that goes into creating our fragrances. This policy explains what we collect, why we collect it, and how we protect it.

Information We Collect

We collect only what is necessary to serve you better, including:

• Personal Details: Name, phone number, shipping and billing address.
• Contact Information: Email or WhatsApp for order updates and support.
• Payment Information: Processed securely through payment partners (we do not store card, UPI, or banking details).
• Website Usage Data: Basic analytics to understand and improve how our website performs.

How We Use Your Information

Your information helps us to:

• Process and deliver your orders efficiently.
• Communicate order confirmations, updates, or support responses.
• Improve our products, website, and customer experience.
• Share updates or offers only if you choose to opt in.

We never sell, rent, or misuse your data.

Data Protection

All transactions are protected using SSL encryption and secure payment gateways. Access to personal data is restricted to authorized team members only.

Third‑Party Services

We work with trusted partners (such as shipping and payment providers) solely to fulfill your orders. These partners are required to follow strict confidentiality and privacy standards.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at fitrahpersonal2025@gmail.com.

Fragrance Returns

Due to the personal and sensitive nature of fragrance products:

• Opened or used items are not eligible for return or refund.
• Returns are accepted only if the item is damaged, defective, or incorrect upon delivery.

Return Window

Any return request must be raised within 4 days of receiving your order.

How to Request a Return

Please email fitrahpersonal2025@gmail.com with:

• Your order number
• Clear images or videos showing the issue

Once reviewed and approved, we will guide you through the next steps.

Refunds & Replacements

• Approved refunds will be processed to the original payment method.
• Shipping charges are non‑refundable unless the error was on our end.
• Replacements may be offered where applicable.

What Are Cookies?

Cookies are small data files that help us improve your browsing experience by remembering preferences and analyzing site performance.

How We Use Cookies

We use cookies to:

• Understand how visitors interact with our website
• Improve functionality and performance
• Enhance overall user experience

Managing Cookies

You can disable cookies through your browser settings at any time. Please note that some website features may not function properly without cookies.